Question 1

What is The Whimsical Sirens?

Accepted Answer

The Whimsical Sirens is an online store dedicated to book-themed apparel and merchandise. We celebrate the love of reading by offering unique designs inspired by popular book series.

Question 2

When did The Whimsical Sirens launch?

Accepted Answer

We officially launched on November 1, 2024!

Question 3

Who are the founders of TWS?

Accepted Answer

Two best friends and avid readers, Alisha and Emily! You can read more about them here.(https://www.thewhimsicalsirens.com/about)

Question 4

Is The Whimsical Sirens partnered with any authors for book specific designs?

Accepted Answer

Not yet, but we hope to partner with authors soon! If you're an author interested in collaborating with us, please reach out at hello@thewhimsicalsirens.com.

Question 5

What are your shipping options?

Accepted Answer

We offer standard shipping option. Shipping costs will be calculated at checkout based on your product selections.

Question 6

How long will it take to receive my order?

Accepted Answer

Processing times typically take 6-10 business days. Delivery times vary based on your location.

Question 7

How can I place an order?

Accepted Answer

To place an order, simply browse our collection, select your desired items, and add them to your cart. Follow the checkout process to complete your purchase.

Question 8

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express, Discover), Affirm, Google Pay, and Apple Pay.

Question 9

What is your return policy?

Accepted Answer

We hope you love our whimsical products! If you are not completely satisfied with the items you received, please read our Return Policy.(https://www.thewhimsicalsirens.com/shipping-returns)

Question 10

How do I initiate a return or exchange?

Accepted Answer

To initiate a return or exchange, please contact our team at hello@thewhimsicalsirens.com, and they will guide you through the process.

Question 11

Are your products made from sustainable materials?

Accepted Answer

Yes! We prioritize sustainability in our production process with Printify and strive to use eco-friendly materials whenever possible.

Question 12

Do you offer custom designs or personalized products?

Accepted Answer

Not yet! We plan to offer this in the future.

Question 13

How can I contact customer support?

Accepted Answer

You can reach our customer support team via email at hello@thewhimsicalsirens.com (mailto:hello@thewhimsicalsirens.com)or through our contact form on the website. We aim to respond within 2 business days.

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